Support Services

Communications Division

The 911 Center works around the clock everyday of the year and is staffed with full time 911 Operators. The 911 Center is the direct line of contact for anyone requesting any type of police service. Operators take calls for service from the public and other law enforcement agencies, dispatch the appropriate police personnel, as well as equipment, to handle the incidents and situations reported. Operators are also tasked with answering and routing all non-emergency and administrative calls.

In addition, Operators coordinate radio traffic between police units and serve as the officer’s "life line" in times of danger and emergency. They are trained to gather information from the caller in times of emergencies and are skilled with the ability to keep the situation under control while dispatching the information, always keeping our officers’ safety as their priority. 

The 911 Operators are under the supervision of Gloria Brown.

Records Section

The Records Section is responsible for the maintenance and dissemination of all records in accordance with local, state, and federal laws and department policies. Records personnel are also responsible for knowing and understanding the public records laws.  

Services provided by this Section are as follows:

Record requests should be directed to us via email.  If you request an accident report through the police department, you will need to complete the Sworn Statement Traffic Crash Report form.

If you are representing someone that was involved in a traffic crash, we will need proof of representation along with the Sworn Statement Traffic Crash Report form.

To purchase an accident report online, visit the Florida Department of Highway Safety and Motor Vehicle's portal.

Contact Information:

Phone:  772-589-5233 ext. 8520 or 8523                                                                                                                                                       Email:

Hours of Operation

8:00 a.m. to 4:30 p.m. Monday - Friday
Closed on weekends and all City observed holidays.

Fingerprinting Services

We no longer offer fingerprinting services. Please contact the Indian River County Sheriff’s Office for assistance.  We apologize for the inconvenience.